Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer, Duane Voss on 0497 979 746 or duane@actualizecapital.com.au.   We will acknowledge your complaint within seven days.  We will provide you with a decision on your complaint within 30 days.

If you are dissatisfied with the response of our complaints officer you may make a complaint to our External Dispute Resolution Scheme, Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
www.afca.org.au  |  info@afca.org.au  |  1300 56 55 62Ltd.
The Privacy Commissioner can be contacted on either www.oaic.gov.au or 1300 363 992.